I was happy to see this aired @ bus interchanges. Always nice to see people who treat others well get treated well in return.
In response to ads like these, many Singaporeans say that kindness in our country if anything is always artificial and not genuine. You see a sign, listen to the campaign and be kind for a while. Well to that I think the only way to have real kindness is for those same Singaporeans to stop complaining about their fellow countrymen and be genuinely kind themselves.
By the way, I think "Thank you" and "You're welcome" are good, easy starting points.
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